Shipping policy

Thank you for shopping with The Heritage Haus. We are committed to delivering your orders safely and on time.

Order Processing

  • Orders are processed within 1–3 business days after payment confirmation.
  • Orders placed on weekends or public holidays will be processed on the next business day.
  • Once your order has been shipped, you will receive a confirmation email or message with tracking details.

Shipping Time

Estimated delivery times:

  • Metro Cities: 3–7 business days
  • Other Cities & Towns: 5–10 business days
  • Remote Locations: 7–14 business days

Please note that delivery times may vary due to weather conditions, courier delays, or unforeseen circumstances.

Shipping Charges

  • Free Shipping on orders above ₹999.
  • For orders below ₹999, shipping charges will be calculated at checkout.

Order Tracking

Once your order is shipped, you will receive a tracking number via email or SMS. You can use the tracking information to monitor the status of your shipment.

Delivery Delays

While we strive to deliver all orders within the estimated timeframe, delays may occasionally occur due to:

  • High order volumes
  • Public holidays
  • Natural disasters or adverse weather conditions
  • Courier partner delays

We appreciate your patience and understanding.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

If an incorrect address is provided and the order has already been shipped, additional shipping charges may apply for re-delivery.

Damaged Packages

If your package arrives damaged:

  1. Take clear photos of the package and product.
  2. Contact us within 48 hours of delivery.
  3. Include your order number and photos.

We will review the issue and assist you with a replacement or resolution.

International Shipping

Currently, The Heritage Haus ships only within India.

For international shipping inquiries, please contact our support team.

Contact Us

If you have any questions regarding shipping, please contact us:

The Heritage Haus
📧 Email: pratimapatri11@gmail.com

We aim to respond to all inquiries within 24–48 business hours.

Thank you for choosing The Heritage Haus. We appreciate your trust and look forward to serving you. 🏡