Refund policy

At The Heritage Haus, we strive to ensure that every purchase meets your expectations. If you're not completely satisfied with your order, we're here to help.

Returns

We accept return requests within 7 days of receiving your order.

To be eligible for a return:

• The item must be unused and in its original condition.
• The item must be returned in its original packaging.
• Proof of purchase (order number or invoice) is required.

Items that have been used, damaged by the customer, or returned without original packaging may not be eligible for a refund.

Non-Returnable Items

The following items cannot be returned:

• Customized or made-to-order products
• Clearance or sale items
• Gift cards
• Products damaged due to misuse or improper handling

Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

Please provide:

• Order number
• Photos of the product
• Photos of the packaging

We will review the request and arrange a replacement or refund if approved.

Refunds

Once we receive and inspect your returned item:

• Approved refunds will be processed within 5–7 business days.
• Refunds will be issued to the original payment method used for the purchase.
• Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.

Return Shipping

• Customers are responsible for return shipping costs unless the item received is damaged, defective, or incorrect.
• Original shipping charges are non-refundable.

Order Cancellation

Orders can be cancelled within 12 hours of placing the order.

Once an order has been processed or shipped, it cannot be cancelled.

Contact Us

For return, refund, or cancellation requests, please contact us: pratimapatri11@gmail.com

The Heritage Haus
Email: pratimapatri11@gmail.com

We will respond within 24–48 business hours.